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Load Balancing

Important
  • Configure /genesys/1/cs/ for the Genesys UCS base-url option.
  • Configure destination URLs to include the full path.
  • Configure Genesys Composer to point to Load Balancer (Window > Preferences > Composer > Context Services).
  • Configure Genesys Orchestration application to point to Load Balancer (Genesys Administrator > Provisioning > Routing/eServices > Orchestration > (Your application) > Context Manager Parameters).
  • Both short and long URL formats are required to support mixed environments (for example /services and /genesys/1/cs/services).
Function LB Interface LB Pool Host Port
Data Center A
GMC/CS nllaba-gpoc-bigip1 nllaba-gpoc-bigip1_6175 nllaba-gpoc-eservices1a 6175
GMS/CS nllaba-gpoc-bigip1 nllaba-gpoc-bigip1_6175 nllaba-gpoc-eservices1b 6175
UCS/CS nllaba-gpoc-bigip1 nllaba-gpoc-bigip1_9080 nllaba-gpoc-eservices1a 9080
UCS/CS nllaba-gpoc-bigip1 nllaba-gpoc-bigip1_9080 nllaba-gpoc-eservices1b 9080
Data Center B
GMS/CS nllabb-gpoc-bigip1 nllabb-gpoc-bigip1_6175 nllabb-gpoc-eservices1b 6175
UCS/CS nllabb-gpoc-bigip1 nllabb-gpoc-bigip1_9080 nllabb-gpoc-eservices1b 9080
Location LB Pool - Data Center A LB Pool - Data Center B Destination URL Format
Function: GMS/CS
/services nllaba-gpoc-bigip1_6175 nllabb-gpoc-bigip1_6175 /genesys/1/services
/genesys/1/services nllaba-gpoc-bigip1_6175 nllabb-gpoc-bigip1_6175 /genesys/1/services
/genesys/1/service nllaba-gpoc-bigip1_6175 nllabb-gpoc-bigip1_6175 /genesys/1/service
/customers nllaba-gpoc-bigip1_6175 nllabb-gpoc-bigip1_6175 /genesys/1/cs/customers
/genesys/1/cs/customers nllaba-gpoc-bigip1_6175 nllabb-gpoc-bigip1_6175 /genesys/1/cs/customers
/genesys/admin nllaba-gpoc-bigip1_6175 nllabb-gpoc-bigip1_6175 /genesys/admin
/genesys nllaba-gpoc-bigip1_6175 nllabb-gpoc-bigip1_6175 /genesys
/genesys/develop nllaba-gpoc-bigip1_6175 nllabb-gpoc-bigip1_6175 /genesys/develop
Function: UCS/CS
/profiles nllaba-gpoc-bigip1_9080 nllabb-gpoc-bigip1_9080 /genesys/1/cs/profiles
/genesys/1/cs/profiles nllaba-gpoc-bigip1_9080 nllabb-gpoc-bigip1_9080 /genesys/1/cs/profiles
/server nllaba-gpoc-bigip1_9080 nllabb-gpoc-bigip1_9080 /genesys/1/cs/server
/genesys/1/cs/server nllaba-gpoc-bigip1_9080 nllabb-gpoc-bigip1_9080 /genesys/1/cs/server
/metadata nllaba-gpoc-bigip1_9080 nllabb-gpoc-bigip1_9080 /genesys/1/cs/metadata
/genesys/1/cs/metadata nllaba-gpoc-bigip1_9080 nllabb-gpoc-bigip1_9080 /genesys/1/cs/metadata
/interactions nllaba-gpoc-bigip1_9080 nllabb-gpoc-bigip1_9080 /genesys/1/cs/interactions
/genesys/1/interactions nllaba-gpoc-bigip1_9080 nllabb-gpoc-bigip1_9080 /genesys/1/cs/interactions

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This page was last modified on December 19, 2016, at 09:09.