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User:Brian.marshall@genesys.com

New in Release 8.5.0

Introduced in 8.5.001

The following new features were added in the 8.5.001 release:

  • eServices deployment is streamlined to only include features that are specific to BEP.
  • Genesys Composer is now installed on the core VM.
    Note: Localized versions of Composer are not available.

Localization Support

Business Edition Premise supports the following localizations:

  • English: 8.5.001.01
  • French (France): 8.5.001.01
  • Spanish (Mexico): 8.5.001.01
  • Portuguese (Brazilian): 8.5.001.00
  • German (Germany): 8.5.001.00

Introduced in 8.5.000

The following new features were added in the 8.5.000 release:

  • Business Edition Premise is now installed as a series of three virtual machines (VMs).
  • Business Edition Premise now includes Genesys Widgets for testing BEP Chat deployments.
    Note: The Widgets included with BEP are only applicable to BEP Chat installations and deployments. It is prohibited to use the Widgets for non-Chat applications or in non-BEP deployments. To request the restricted Widgets CD and product documents, please contact your Genesys Account Manager or Channel Manager to submit a non-revenue order (NRO). Information about how to access the Widgets is available in the Release Note that is included with the Widgets CD.
  • The hardware specifications for the Business Edition Premise server (Dell R430) are updated.
  • In addition, the following platforms are supported:
    • Microsoft Windows 2012
    • Microsoft SQL Server 2012
    • VMWare ESXi 6.0

Localization Support

Business Edition Premise supports the following localizations:

  • English: 8.5.000.05

Scratchpad


Topic

Forms and stuff

Intro

This is a simple test. Do not be alarmed.

Step

This is the only step that matters. Ignore everything else.

Image


Tables

Audio Resources

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Message Resources

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Applications

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Switch to last snapshot
Assign phone numbers
Change block properties

Shared Modules

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Create
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Speech Grammars

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Business Controls

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Blocks

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Ponydocs Helpskin Link

Documentation:DES:Help:Welcome?useskin=help:restricted

Landing test

What's New

Release Notes

Important
Business Edition Premise does not have a standard Release Note. Please refer to the What's New, Known Issues, and Release Information sections on this page for details regarding this release.

Documentation

Provider's Guide

Installing and configuring Business Edition Premise

Premise Guide

Maintaining and using Business Edition Premise

Genesys 420HD IP Phone User's Guide

Refer to this guide when using the Genesys 420HD IP Phone.

Genesys 420HD IP Phone Administrator's Guide

Refer to this guide when administering the Genesys 420HD IP Phone

Genesys 420HD IP Phone Quick Guide

Use this guide to quickly get started with the Genesys 420HD IP Phone

Genesys 420HD IP Phone Quick Guide - German

Use this guide to quickly get started with the Genesys 420HD IP Phone - German Edition

Genesys 420HD SIP Server Configuration Guide

Use this guide to configure Genesys 420HD IP Phone for Genesys SIP Server

Business Edition Premise Routing Guide

Learn more about how the BEP routing strategies work and how to configure them for your business needs.

International

See locale tabs in Known Issues

Known Issues

Useful Topics

Business Edition Premise 8.5 Release Information

Click below to see New in This Release and Readme information for 8.5 releases.

[+] Show release information

Release Notes

Documentation

Provider's Guide

Installing and configuring Business Edition Premise

Premise Guide

Maintaining and using Business Edition Premise

Genesys 420HD IP Phone User's Guide

Refer to this guide when using the Genesys 420HD IP Phone.

Genesys 420HD IP Phone Administrator's Guide

Refer to this guide when administering the Genesys 420HD IP Phone

Genesys 420HD IP Phone Quick Guide

Use this guide to quickly get started with the Genesys 420HD IP Phone

Genesys 420HD IP Phone Quick Guide - German

Use this guide to quickly get started with the Genesys 420HD IP Phone - German Edition

Genesys 420HD SIP Server Configuration Guide

Use this guide to configure Genesys 420HD IP Phone for Genesys SIP Server

Business Edition Premise Routing Guide

Learn more about how the BEP routing strategies work and how to configure them for your business needs.

International

See locale tabs in Known Issues

Known Issues

Useful Topics

Business Edition Premise Routing Guide

Business Edition Premise 8.1 Release Information

Click below to see New in This Release and Readme information for 8.1 releases.

[+] Show release information

Documentation

Provider's Guide

Installing and configuring Business Edition Premise

Premise Guide

Maintaining and using Business Edition Premise

Genesys 420HD IP Phone User's Guide

Refer to this guide when using the Genesys 420HD IP Phone.

Genesys 420HD IP Phone Administrator's Guide

Refer to this guide when administering the Genesys 420HD IP Phone

Genesys 420HD IP Phone Quick Guide

Use this guide to quickly get started with the Genesys 420HD IP Phone

Genesys 420HD SIP Server Configuration Guide

Use this guide to configure Genesys 420HD IP Phone for Genesys SIP Server

Known Issues

Useful Topics

Business Edition Premise 8.1 Release Information

Click below to see New in This Release and Readme information for 8.1 releases.

[+] Show release information

Documentation for Genesys One 8.1.0

Warning: This documentation applies only to Genesys One 8.1.0, and does not apply to Business Edition Premise 8.1.1.

If you are installing or using Business Edition Premise 8.1.1, see the Business Edition Premise 8.1.1 documentation set.

The documentation listed below applies only to Genesys One 8.1.0 systems sold during 2013. If you use the documentation to configure or manage a Business Edition Premise system, you may receive unexpected results.

If you have questions or concerns, please contact Business Edition Premise Product Management.

For other Genesys One documentation, contact your Genesys representative.

Working with resources in Configuration Manager

The following are operations that apply to most resources, regardless of type. Where these operations differ for particular types, the alternate method is specified in the type-specific section later in this Help file. Additional operations are also described in the type-specific sections.

View your resources

When you select a resource type in Configuration Manager, a list of configured resources of that type is displayed. If any of your existing resources are in folders, navigate through those folders the same as you would in a normal file browser, such as in Microsoft Windows Explorer.

The following table describes the options available to you to view the resource list and the resources in it:

[+] Show viewing options

Remove (delete) a resource

Select the resources to be removed and click Delete.

Important
When you remove, or delete a resource, it is completely removed from the Configuration Database. If you want to use it again, you must create it from scratch all over again.

Enable or disable a resource

In the list of resources, select the resource you want to enable or disable. From the More menu, select Enable or Disable.

Important
When you disable a resource, it is only removed from the flow of operations; it is not removed from the Configuration Database. If you want to use it again, you just have to enable it.

Move a resource

In the list of resources, select the resource you want to move. From the More menu, select Move To, and specify the new location.

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This page was last modified on February 27, 2018, at 08:15.