These SDKs permit a range of development options for handling the work that arrives in a contact center. In contrast to the abstraction of Interaction SDKs, Platform SDKs offer low-level components and fine-grained, message-driven interfaces that are also XML-friendly. These SDKs connect directly to the underlying Genesys servers. Genesys offers both Java and .NET versions of Platform SDKs for configuration and management, as well as specific SDKs for Genesys Voice Platform (GVP), Statistics, Web and Open Media, and the Outbound Contact Solution.
See also Genesys Software Development Kits.
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