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Also known collectively as Genesys Universal SDKs. A wide-ranging collection of components that enable customers and third-party developers to customize the ways in which their contact center works with their Genesys environment. Genesys SDKs also enable customers to rapidly create and integrate customized applications (for example, agent quality monitoring, wallboard systems, and specialized reporting) into Genesys contact-center solutions.
An SDK is also a sellable item that grants the right to develop or integrate an application by using some Genesys Application Programming Interfaces (APIs), and to demonstrate such integrations. Deployment of the integration is usually subject to runtime prerequisites. All Independent Software Vendors (ISVs) and Solution Integrators (SIs) that buy the SDK must join the Genesys Interacts Partner Program.

Important
All Genesys Developer Documentation is on the Genesys Developer website or DevZone

, which is available at devzone.genesyslab.com

.

See also Interaction SDKs, IVR SDKs, and Platform SDKs.


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This page was last edited on November 19, 2013, at 01:00.