Genesys Software Development Kits

Also known collectively as Genesys Universal SDKs. A wide-ranging collection of components that enable customers and third-party developers to customize the ways in which their contact center works with their Genesys environment. Genesys SDKs also enable customers to rapidly create and integrate customized applications (for example, agent quality monitoring, wallboard systems, and specialized reporting) into Genesys contact-center solutions.

An SDK is also a sellable item that grants the right to develop or integrate an application by using some Genesys Application Programming Interfaces (APIs), and to demonstrate such integrations. Deployment of the integration is usually subject to runtime prerequisites. All Independent Software Vendors (ISVs) and Solution Integrators (SIs) that buy the SDK must join the Genesys Interacts Partner Program.

Important

Links to additional Genesys Developer resources are available from main Genesys website.
More information about Genesys Engage-specific SDKs, and their relationship with Genesys solutions, is available here.

See also Interaction SDKs, IVR SDKs, and Platform SDKs.

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