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Glossary:Interaction SDKs

Enable customers and third-party developers to design comprehensive applications for handling the work that arrives in their contact centers. These SDKs use high-level interfaces that abstract the detailed information that is related to interactions. They comprise components for .NET and Java platforms, and for Web Services development. Genesys offers Java-based Interaction SDKs for Agents, Queues, and Media, as well as several for Genesys Integration Server (GIS), which use Web Services such as Configuration, Statistics, Agent and Open Media, and Genesys Desktop .NET Toolkit.
See also Genesys Software Development Kits.


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This page was last modified on November 18, 2013, at 17:01.