Application Programming Interface

Also known as an API. A set of routines, protocols, and tools for using software applications. API also can refer to:

1. A means of communication between programs, to give one program transparent access to another.
   
2. A generic term for any language and format that one program uses to help it communicate with another program.
   
3. An interface that enables third-party programs to connect to Genesys contact-center solutions.
   

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