SpeechMiner 8.5.0 to 8.5.001 Upgrade Procedure

This document explains how to upgrade SpeechMiner from version 8.5.0 to version 8.5.001

Pre-upgrade Requirements

• Request the newest 8.5.001 software from Genesys.
• Verify that you are working with English US localization settings. You can not upgrade using localization settings that are not English US.
• When upgrading to a later build for the same version, SMUpgrade is not required. Contact Genesys Customer Care to verify if you need an SQL script for the specific upgrade.

Upgrade Checklist

The following checklist summarizes all the procedures required for upgrading SpeechMiner. Make sure to complete all of the required procedures.

Item to Check	Details
Check for Customization	If any customizations were implemented on your database, make sure that they are part of the new version, or that they can be used in the new version without changes. Contact Genesys Customer Care for assistance.

Time Requirements

The following table lists the approximate times required to complete the upgrade steps:

Step	Time
Stop the system (step 1)	10 minutes
Back up the database (step 3)	15 minutes (the larger the database the more time this step will take)
Configure and start the system (steps 13 to end)	40 minutes

Upgrade Procedure

1. Close all browsers and SpeechMiner applications.
2. Stop the Uplatform service.
3. Back up the SpeechMiner 8.5.0 database in the SQL server.
4. Uninstall SpeechMiner 8.5.0 (build 7055).
5. Copy the entire FullInstaller folder to your local server.
6. Install the new SpeechMiner 8.5.001 (build 7104).
7. Reboot your machine.
8. Perform SpeechMiner 8.5.0 database changes on the SQL Manager by running all the SpeechMiner 8.5.0 database commands in the SQL query window. To receive the relevant commands, see Database Changes Commands or from the SpeechMiner page under the Helpful Links title.
9. Run the 8.5.001 database update script (not required for recording only installations). To receive the script click Database Script or from the SpeechMiner page under the Helpful Links title.
10. Deploy SQLCLR: Using SQL management, run the commands that are in the C:\Program Files (x86)\Genesys\Software\Support\sqlclr.sql script in the SpeechMiner 8.5.0 database.
11. Run SMConfig and connect to the database that was upgraded.
12. Click Save in Sites & Machines.
13. Deploy the reports (not required for recording only installations).
14. In the SpeechMiner Configuration Tool 8.5.0 > Services select the following:
    • Under Services select:
      • Create Performance Counters
      • Register services
      • Update config files
      • Encrypt config files
    • Under Select/Deselect All select the relevant machine.
    • Select Restart Services and select change status to run from the drop down list.
15. Open the SpeechMiner Web and check its functionality.