SpeechMiner 8.5.0 to 8.5.0.1 Upgrade Procedure

This document explains how to upgrade SpeechMiner from version 8.5.0 to version 8.5.0.1

Pre-upgrade Requirements

• Request the newest 8.5.0.1 software from your Genesys representative.

Upgrade Checklist

The following checklist summarizes all the procedures required for upgrading SpeechMiner. Make sure to complete all of the required procedures.

Item to Check	Details
Check for Customization	If any customizations were implemented on your database, make sure that they are part of the new version, or that they can be used in the new version without changes. Contact Genesys Customer Care for assistance.

Time Requirements

The following table lists the approximate times required to complete the upgrade steps:

Step	Time
Stop the system (step 1)	10 minutes
Backup the database (step 3)	15 minutes (the larger the database the more time this step will take).
Configuring and starting the system (steps 13 to end)	40 minutes

Upgrade Procedure

1. Close all browsers and SpeechMiner applications.
2. Stop the Uplatform service.
3. Backup the SpeechMiner 8.5.0 database in the SQL server.
4. Uninstall SpeechMiner 8.5.0 (build 7055).
5. Install the new SpeechMiner 8.5.0.1 (build 7104).
6. Reboot your machine.
7. Perform SpeechMiner 8.5.0 database changes on the SQL Manager by running all the SpeechMiner 8.5.0 database commands in the SQL query window. To receive the relevant commands, see Database Changes - Commands.
8. Run the 8.5.0.1 database update script. To receive the relevant script. To receive the script click 8.5.0.1 Database Script.
9. Deploy SQLCLR: Via SQL management run the commands that are in C:\Program Files (x86)\Genesys\Software\Support\sqlclr.sql in the SpeechMiner 8.5.0 database.
10. Run SMConfig and connect to the database that was upgraded.
11. Click Save in Sites & Machines.
12. Deploy the reports.
13. In the SpeechMiner Configuration Tool 8.5.0 > Services select the following:
    • Under Services select:
      • Create Performance Counters
      • Register services
      • Update config files
      • Encrypt config files
    • Under Select/Deselect All select the relevant machine.
    • Select Restart Services and select change status to run from the drop down list.
14. Open the SpeechMiner Web and check its functionality.