Pre-requisites

To work with Outbound Contact eXpert, your system must meet the software and browser requirements established in the Genesys Supported Operating Environment Reference Guide, and meet the following minimum requirements:

• Linux OS host. For information on supported Linux OS, see the Supported Operating Systems section in the Outbound Contact eXpert SOE page.
• Linux user with root rights (For example: member of sudoers group)
• GWS 8.6 deployed and running
• OCS application(s) added to the connections of GWS Application of type “Genesys Generic Server”
• GWS 8.6 secret key
• RPM package of OCX available on the installation Linux host