GVPatVPS

GVP and the Voice Platform Solution

GVP, Session Initiation Protocol (SIP) Server, Management Framework, and Genesys Administrator together constitute the Voice Platform Solution (VPS), which integrates voice self-service, agent-assisted service, and application-management functions into a single, IP-based contact-center solution.

GVP provides a unified communication layer within the Genesys suite, and offers a robust solution that incorporates all required call control including computer-telephony integration (CTI) and media-related functions.

The figure below depicts the GVP architecture and the communication channels among GVP components in the VPS.

Figure: Genesys Voice Platform Solution Architecture

For more information about the VPS, see the Voice Platform Solution 8.1 Integration Guide.