Contents
Hardware and Software Specifications
This page documents standard specifications for installing GAAP software.
- Hardware specifications
- Software specifications
- IVR specifications
- Supported standards and protocols
- High Availability (HA) architecture
Hardware
See below for standard server specifications for installation of the GAAP software.
The Voice User Interface (VUI) server supports the runtime application that serves customer calls. This number of servers and their specification should be dimensioned based on the number of concurrent calls, or ports, of IVR to be supported.
The Graphical User Interface (GUI) server provides the Control Centre application that is used to design, configure, deploy, and monitor callflows. Only one GUI server can be active at a time. The specification for this does not depend on the number of IVR ports.
| Specification | VUI < 100 Ports | VUI 250 Ports | VUI 500 Ports | GUI server |
|---|---|---|---|---|
| CPU | 1 quad core (2.2GHz+) | 2 quad core (2.2GHz+) | 2 quad core (3.0GHz+) | 1 quad core (2.2GHz+) |
| Memory | 8GB RAM | 8GB RAM | 12GB RAM | 8GB RAM |
| Network | 2x GB NIC | 2x GB NIC | 2x GB NIC | 2x GB NIC |
| Disk Space | 60GB | 60GB | 60GB | 60GB |
Virtualization
GAAP is fully supported on VMware ESXi 4 and above. If you prefer to deploy on virtual infrastructure, the following standard server specifications must be provisioned.
| Specification | VUI < 100 Ports | VUI 250 Ports | VUI 500 Ports | GUI server |
|---|---|---|---|---|
| Physical CPU | 1 quad core (2.2GHz+) | 2 quad core (2.2GHz+) | 2 quad core (3.0GHz+) | 1 quad core (2.2GHz+) |
| Physical Memory | 16GB RAM | 16GB RAM | 16GB RAM | 16GB RAM |
| Network | 2x GB NIC | 2x GB NIC | 2x GB NIC | 2x GB NIC |
| Disk Space | 60GB | 60GB | 60GB | 60GB |
| vWare |
|
|
|
|
Notes
- Standard server specifications are for installation of the GAAP Voice User Interface (VUI) and Graphical User Interface (GUI) components only on separate servers. It is assumed that the database will be located on its own server.
- You must procure, supply and configure third-party software for functions such as as Automatic Speech Recognition (ASR) and Text-to-Speech (TTS).
- You can increase the number of available ports by increasing the number of servers.
- High availability requires n*2 servers deployed across a minimum of two physical machines.
- Disk space requirements are sized for the storage volume/drive on each server to be available for the installation of GAAP and associated files and folders. It does not include sizing for the operating system or other system software.
Software
You must ensure the following components are installed on the servers outlined below before you install the GAAP software.
- See the Supported Operating Environment Reference for more information on supported operating systems, databases, browsers, and other third-party software.
IVR technologies and platforms
The GAAP Framework supports enterprise-scale Interactive Voice Response (IVR) technologies and platforms. The GAAP Framework is supported on the following combinations of components.
| Vendor | Component | Version(s) |
|---|---|---|
| Genesys | GVP Media Control Platform | 8.5.120.66 |
| Genesys | GVP Resource Manager | 8.5.120.62 |
| Nuance | Recognizer | 10.2.6.2014101615 x86_64 - Package revision 14289 |
| Nuance | Vocalizer | 6.0.4.2014102404 |
| Vendor | Component | Version(s) |
|---|---|---|
| Genesys | GVP Media Control Platform | 8.1.700.44 |
| Genesys | GVP Resource Manager | 8.1.700.61 |
| Nuance | Recognizer | 9.0.14.2010062422 |
| Nuance | Vocalizer | 5.0.3.2010071919 |
| Vendor | Component | Version(s) |
|---|---|---|
| Genesys | GVP Voice Platform Common | 7.6.485.14 |
| Genesys | GVP IP Communications Server | 7.6.485.06 |
| Nuance | Recognizer | 9.0.14.2010062422 |
| Nuance | Vocalizer | 5.0.3.2010071919 |
Standards and Protocols
The GAAP Framework supports industry-defined open standards and protocols. The following standards and protocols are supported.
| Standard | Version | Description |
|---|---|---|
| Voice Extensible Markup Language (vXML) | 2.1 | Standard for designing phone-based application dialogs with callers. |
| Speech Recognition Grammar Specification (SRGS) | 1.0 | Standard to define syntax for representing grammars for use in speech recognition. |
| Semantic Interpretation for Speech Recognition (SISR) | 1.0 | Client-side grammar logic to validate grammars. |
| HTTP and HTTPS | 1.1 | Secure management of communication of data between GAAP and external sources. |
GAAP Framework high-availability (HA) architecture
Refer to the following graphic for a deployment example of GAAP Framework and validated Microsoft SQL Server architecture in high-availability (HA).
