DN configuration

This section describes how to create and modify a DN for use with components such as Interactive Workspace (IWS) and Genesys Web Services (GWS). The options used in these procedures are for illustrative purposes only. You may need to adjust some of the settings based on your specific site requirements.

Creating a DN

1. In GA, go to Provisioning > Switching > Switches > SIP_Switch > DNs.

2. Click New.

3. On the Configuration tab, enter the number of the DN (for example, 8001) and set the Type to Extension.

4. On the Options tab, set the options as follows:

Section	Option	Value
Tserver	contact	*
Tserver	dual-dialog-enabled	false
Tserver	multimedia	true
Tserver	preview-interaction	false
Tserver	refer-enabled	false
Tserver	reuse-sdp-on-reinvite	true
Tserver	sip-cti-control	talk, hold, dtmf
Tserver	sip-signaling-chat	none
Tserver	voice	true

5. Click Save & Close.

Creating a Place

1. In GA, go to Provisioning > Switching > Places.
2. Click New.
3. Give the Place a name (for example, Place_SIP_8001).
4. Click Add.
5. Go to SIP_Switch > DNs and select the DN you created earlier.
6. Click OK.
7. Click Save & Close to create the Place.

Modifying users

1. In GA, go to Provisioning > Accounts > Users.
2. Double-click the User that you want to use for login.
3. Expand Agent Info.
4. Click the selection box for Default Place and select the place you created earlier.
5. Click OK.
6. Click Save & Close.