Jump to: navigation, search

System maintenance

Hardware

You need to maintain your Dell server as you would any server with a critical-path RAID array. See the Dell Owner's Manual for your R720 or R420.

Warning
Failure to monitor the health of your RAID array can result in loss of data. Ensure that Dell hardware monitoring with email notification is set up and includes active email addresses. See Setting up Dell hardware monitoring.

If you are experiencing hardware issues, contact your BEP provider for diagnostics and replacement of failed components.


Software

The Genesys component software in Business Edition Premise requires limited maintenance; however, you are responsible for the following:

  • Completing a backup of the system after installation.
  • Updating Business Edition Premise credentials after installation.
  • Installing anti-virus software consistent with corporate guidelines (Genesys does not recommend anti-virus software running on hosts with SIP RTP messaging as it can affect voice quality).
  • Enabling security policies/firewall per corporate guidelines.
  • Installing updates.
  • For the content, maintenance, and upkeep of the built-in MS SQL or Postgre SQL (configuration) databases. The user IDs and passwords are provided in the database section on this page.


Log files

FTC regulations may require that Outbound Contact Server (OCS) audit logs be stored for up to 24 months. Due to storage limitations, the log zip utility on the core VM is configured to only retain these logs for a maximum of 60 days. It is your responsibility to move the logs to external storage before the 60-day expiration.


Database access

Important
To aid security, Genesys instructs your BEP provider to change the default passwords below when they configure your system. In that case, you must ask your provider for the revised passwords.

To access the built-in MS SQL or Postgre SQL (configuration database) databases, use these credentials:

Database and role User name Password
Postgre SQL administrator postgres Postgre$0
MS SQL administrator sa G3n35y5!
MS SQL user genesys Genesy$_0


Database backups

To configure the database backup for MS SQL server, use the MS SQL server Maintenance Plan Wizard to create and schedule three Maintenance Plans, as follows:

Maintenance Task Full Differential Transaction Log
Schedule weekly daily 30 mins
Expire 14 days 14 days 14 days
Compress true true true
Verify true true true

[+] Show the steps.


Recommendations and options

External system interfaces:

  • Media Gateway/SBC: add network bandwidth and provision the network infrastructure.
  • Agent phones: add network bandwidth and provision the network and phones.
  • Organization email (if the customer selects the email option): provision the network.
  • Organization backend servers (optional): provision the network and security information.
  • Organization Network Management System (optional): provision the network and security information.
  • For the optional email package, set up an account for the ESJ server to connect with the corporate email server to pick up incoming email.

Network voice requirements:

  • 50ms between particular endpoints
  • MOS > 4
  • R factor > 70
  • network jitter < 40ms
  • RTP packet loss 0
This page was last edited on June 5, 2015, at 12:43.

Feedback

Comment on this article:

blog comments powered by Disqus