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WFM Metrics

You will find everything you need to know about Workforce Management (WFM) metrics, by clicking on these topic links.

Schedule Summary View and Report

Contact Center Performance Report

Agent Adherence Report

End Notes

A period in these metrics refers to the specific granularity of the report being run. For Intra-day granularity a period is 15 minutes; for Daily granularity a period is 1 day; and so on.
This page was last modified on June 27, 2014, at 11:16.


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