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Tier 2 Switch Support

Read This First

  • If a switch release is not shown in this table, Genesys does not support it. 
  • Information on supported hardware and third-party software required to run Genesys applications is available in the Genesys Supported Operating Environment Reference Guide Wiki. 
  • We upgrade the switch to the latest switch version and test it with the latest GA version of T-Server.
  • We upgrade the switch to the latest link version and test it with the latest GA version of T-Server.
  • We announce the support based on the latest switch version. Customers may choose the latest link version or older link versions. Any compatibility issues discovered between the latest switch version and link version needs to be addressed to the switch vendor.
  • The latest GA version of T-Server will then support all previous versions of the switch in compatibility mode.
  • If you need to upgrade the switch version, the latest GA version of T-Server must be used together with any previous Genesys suite versions. The only Genesys migration activity needed is a T-Server upgrade.
  • We recommend that you upgrade the PBX version first, and the T-Server second. If you do not plan to upgrade the PBX, there is no clear need to upgrade the T-Server.

Starting Version

Latest Version

CTI Link

Support (incl HA)

T-Servers Supported

Type of Support (TDM, IP, Hybrid)

Notes

EADS Telecom M6500/ Aastra Matra M6500 / NeXspan 50

R4.2

R4.2

CSTA II E1N7+1

7.5+

EADS Telecom M6500

TDM

Aastra Matra Nexpan 50 (EADS Telecom M6500) is a hybrid (TDM and IP) switch. We do not support the switch CTI messaging associated with use of the vendor’s IP phones. TDM phones are supported.

Alcatel OmniPCX Office (OXO) / A4200

7.1

7.1

CSTA I

7.6+

Alcatel A4200/OXO

Hybrid

 

Huawei NGN UAP8100

V300R002

V300R002

CSTA II

7.6+

Huawei NGN

IP

IP support from T-Server v7.0.200. Note that Huawei have withdrawn support for the CSTA II interface in newer PBX releases.

Mitel MiVoice 5000

R5.3

R5.3

CSTA II

8.1+

Mitel MiVoice 5000

IP

Mitel MiVoice 5000 is the next version of the EADS M6500 series.

R5.4

R5.4

CSTA II

8.1+

Mitel MiVoice 5000

IP

v5.4 supported based on vendor compatibility statement.

R6.1

R6.2

CSTA II 8.1+ Mitel MiVoice 5000 IP  

Mitel Networks MN-3300

MCD 5.0

MCD 5.0

MiTAI 14.0.0.36
(SDK 5.0)

8.1+

Mitel MiTAI

Hybrid

 

Siemens Hicom 300E (including family: 330E and 350E)

(900)6.6 (US)

(900)6.6 (US)

CAP3.0 SMR 5+ CSTA I ASN.1

7.6+

Siemens Hicom 300/HiPath 4000
CSTA 1

TDM

 

Siemens HiPath DX (formerly RealitisDX, formerly iSDX)

9 - 9.2

9

CallBridge DX 8.0.1 – iCCL 

8.0+

Siemens HiPath DX

Hybrid

 

Tadiran Telecom Coral Flexicom (formerly ECI Tel)

15.85

15.85

CSTA3 CLA v.8.02.04 - v.8.02.14

8.0+

Tadiran Coral

Hybrid

 
This page was last modified on March 6, 2017, at 17:36.

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