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Switch-Dependent Solutions

Important
1. This table lists switches supported by VTO in the R4 call control mode. The same switches are supported by VTO in the GlobalCall call control mode, provided that the telephony network protocol implemented by the switch-side network interface card is supported by the Dialogic GlobalCall software layer.
2. Outbound column: For CPD Server, in [] supported connections (lineside only). For analog, E1CAS or T1CAS for European or NA standard.
3. VTO column: in [] supported connections (lineside only). A for analog, E1CAS or T1CAS for European or NA standard.

Switch Support Table

Outbound

VTO

Genesys Quality Management

Notes

Tier 1 Switches

Alcatel OmniPCX Enterprise/(OXE)/A4400

6.1+[A, E1CAS]

6.0+[A, E1CAS]

No

Requires E1CAS card in switch and external E1CAS/T1CAS converter or the new Alcatel T1CAS switch interface card.

Aspect ACD

6.1+[A]

6.5+[A]

No

 

Avaya Media Server S8000 Series

6.0+

6.0+[A, T1CAS/ E1CAS]

No

 

Cisco Unified Communications Manager

7.0+[A, E1CAS, T1CAS]

No

8.0, 8.1

CM 6.0+ is not yet supported directly via SIP; H.323 is not available on CM 6.

EADS (Intecom) PointSpan

7.1+

No

No

 

Ericsson MD110/
Aastra MX-ONE

6.1+[A, E1CAS]

6.0+[A, E1CAS]

No

 

NEC Small TDM

6.5.1+

6.0+[A, E1CAS]

No

NEAX 2000 IVS/IVS2 US, APEX 3600 Japan, NEAX7400 family including M100, 140, 160, 180 Australia/NZ. Supported with UCD, not supported with external ACD.

NEC Large TDM

6.5.1+

6.0+[A, E1CAS]

No

NEAX 2400 ICS/IMX US, APEX 7600 Japan, NEAX 7400 family including M240/260/280 AU/NZ. Not supported with external ACD. GVP 7.x tested with NEC 2400 T1CAS interface for the U.S.A.

NEC Small Hybrid

6.5.1+

No

No

Supported with UCD, not supported with external ACD. NEAX 2000 IPS US, AU, NZ; APEX 3600i Japan.

NEC Large Hybrid

6.5.1+

No

No

Not supported with external ACD. NEAX 2400 IPX, US, AU, NZ; APEX 7600i Japan.

NEC SV7000

 

 

No

Supported specifically with NEC T-Server versions 7.1.007.01+. Supported with and without external ACD. Supported with IP Phones only. NEC SV 8500 is the replacement of NEC SV 7000/APEX 7600i offerings.

Nortel Communication Server 1000

(formerly called Nortel Meridian 1)

6.0+

6.0+[A, T1CAS/E1CAS]

No

 

Nortel Communication Server 2000/2001
(formerly called Nortel DMS 100)

7.2+

6.0+[A, T1CAS/E1CAS]

No

 

Siemens Hicom 300E (CallBridge 4.1)/300E

6.1+[A]

6.0+[A, T1CAS]

No

Controlled support. Validated at customer location only; cannot validate at Genesys lab.

Unify OS4000 (ex. Siemens HiPath 4000 CSTA III)

7.0+[A]

No

No

Paraxip gateway tested; AudioCodes tested.

Spectrum

6.1+

6.0+[A, T1CAS]

No

Field validated. Special configuration instructions in Digital Library for GVP Rockwell configuration.

Tier 2 Switches

Alcatel OmniPCX Office/(OXO)/A4200

7.0+[A]

6.5+[A]

No

 

EADS Telecom M6500

6.5+[A]

6.1+[A]

No

 

Mitel MN-3300

No

No

No

 

Siemens HiPath DX

6.1+[A]

6.1+[A]

No

 

Tadiran Telecom Coral Flexicom

6.1+[A]

6.5+[A]

No

 

Genesys IP Solution

SIP Server

7.0+[A, E1CAS, T1CAS]

No

8.0, 8. 1

 

Other Solutions with No Switch Dependency

The following solutions have no additional dependency on the switch, and can be deployed when the switch is supported by the Framework Solution. 

  • Configuration Layer
  • DB Server
  • Expert Desktop
  • Reporting Solution (CCA and CCPulse+)
  • Routing
  • Voice Callback (Preview dialing mode is not supported for Aspect and specific configurations of Alcatel A4400 and Spectrum T-Servers. Refer to Universal Callback Server 7.0 Release Notes for a description of the limitations.)
  • Workforce Management
  • Contact Center Advisor 
  • Contact Center Advisor - Mobile Edition
  • Workforce Advisor 
  • Frontline Advisor 
  • Agent Advisor 
  • Advisors Genesys Adapter 
  • Advisors Cisco Adapter
This page was last modified on April 23, 2015, at 07:56.

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