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New in this Release

This section describes the new features that were released in the 8.5.x version of SpeechMiner.

8.5.3 Release

  • New Quality Monitoring: 8.5.3 features an all new Quality Monitoring module, rebuilt from the ground-up. The new module features enhanced forms as well as improved workflows for scoring interactions and agents. Four new Quality Monitoring report templates are included in 8.5.3.
  • Exploration of text channels: Text channels are now included in Exploration tasks. Term clusters can be generated for chats and emails, and displayed in the Trending page.
  • Language enablement: Recognition of Italian and Mandarin audio is enabled.
  • Functionality changes: Three Dashboard widgets (Gauge, My Queues and Recently QAed) and the QM Agent Summary report were removed from SpeechMiner 8.5.3.

8.5.2 Release

  • New Responsive Style User Interface: In this release, the Main page, Menus, Media Player, Search pages and grids have been updated with the new design.
  • New Media Player with Video Playback Capability: The updated media player, now supports screen recordings. When working with GIR, audio and screen recordings can now be synchronized.
  • Multiple QM Forms per Interaction: Multiple QM form evaluations can now be attached to a single interaction.
  • Categorization Based on Spatial Relationships: Text interactions can now be categorized based on rules such as: "found abc within X words of xyz.".
  • Wildcard Support for Text Interaction Topic Definitions: Like Voice interaction topic definitions, Text interaction topic definitions can now utilize wildcards.
  • Recognition Improvements: Continuous recognition improvements were made in this release based on new customer and vertical training material.

8.5.001 Release

  • Ability to add text interactions to saved lists: Similar to voice interactions, text interactions can now be added to saved lists.
  • Ability to add comments to text interactions: Similar to voice interactions, comments can now be added to text interactions.
  • Ability to search for numbers in text interactions: Numbers and special characters can now be used in search term definitions for text interactions.
  • Events are displayed in text interactions: Similar to voice interactions, topic events are highlighted when they occur in text interactions.
  • Topic filters in reports supports text interactions: The topic parameter in the Data Set Filters on the reports now works for text interactions.
  • Support for wildcards in Spanish: Similar to English, wildcards are now supported for Spanish voice interactions.
  • High Availability improvement for indexing: In the event of an index failure, the system will automatically switch to a backup index.

8.5.0 Release

  • Interaction Recording Integration: SpeechMiner 8.5.x provides the UI for Genesys Interaction Recording - Voice Edition. This enables out of the box integration with Genesys’ new recording product.
  • Chrome Support: Support for Chrome on Windows for the Interaction Recording features.
  • Chat Support: Support for chat interactions with multiple speakers.
  • Genesys Branding: The web UI has been re-branded with the Genesys name, logos and colors.
  • Configuration Server Integration: SpeechMiner now integrates with Genesys Configuration Server for centralized user management.
  • Language Recognition Support: Support for Brazilian Portuguese and German language calls.
This page was last edited on January 8, 2015, at 14:07.
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