New in this Release

This section describes the new features that were released in the 8.5.x version of SpeechMiner.

8.5.2 Release

• New Responsive Style User Interface: In this release, the Main page, Menus, Media Player, Search pages and grids have been updated with the new design.

• New Media Player with Video Playback Capability: The updated media player, now supports screen recordings. When working with GIR, audio and screen recordings can now be synchronized.

• Multiple QM Forms per Interaction: Multiple QM form evaluations can now be attached to a single interaction.

• Categorization Based on Spatial Relationships: Text interactions can now be categorized based on rules such as: "found abc within X words of xyz.".

• Wildcard Support for Text Interaction Topic Definitions: Like Voice interaction topic definitions, Text interaction topic definitions can now utilize wildcards.

• Recognition Improvements: Continuous recognition improvements were made in this release based on new customer and vertical training material.

8.5.001 Release

• Ability to add text interactions to saved lists: Similar to voice interactions, text interactions can now be added to saved lists.

• Ability to add comments to text interactions: Similar to voice interactions, comments can now be added to text interactions.

• Ability to search for numbers in text interactions: Numbers and special characters can now be used in search term definitions for text interactions.

• Events are displayed in text interactions: Similar to voice interactions, topic events are highlighted when they occur in text interactions.

• Topic filters in reports supports text interactions: The topic parameter in the Data Set Filters on the reports now works for text interactions.

• Support for wildcards in Spanish: Similar to English, wildcards are now supported for Spanish voice interactions.

• High Availability improvement for indexing: In the event of an index failure, the system will automatically switch to a backup index.

8.5.0 Release

• Interaction Recording Integration: SpeechMiner 8.5.x provides the UI for Genesys Interaction Recording - Voice Edition. This enables out of the box integration with Genesys’ new recording product.

• Chrome Support: Support for Chrome on Windows for the Interaction Recording features.

• Chat Support: Support for chat interactions with multiple speakers.

• Genesys Branding: The web UI has been re-branded with the Genesys name, logos and colors.

• Configuration Server Integration: SpeechMiner now integrates with Genesys Configuration Server for centralized user management.

• Language Recognition Support: Support for Brazilian Portuguese and German language calls.