Using the Genesys Softphone

This section describes how to use the Genesys Softphone.

Starting the Genesys Softphone

You can start the Genesys Softphone in one of two ways:

• Double-click the GenesysSoftphone.exe file found in the <Genesys Softphone Installation Directory>/Genesys Softphone/GenesysSoftphone/ directory
• Execute the following command: C:<Genesys Softphone Installation Directory>Genesys Softphone\GenesysSoftphone\GenesysSoftphone.exe C:<Genesys Softphone Installation Directory>Genesys Softphone\GenesysSoftphone\\ConfigFileName.config

To open the Genesys Softphone UI, right-click the Genesys Softphone (file:Spicon.png) icon from the Icon Tray:

file: Softphone_icon.png

and select Open.

Activating and Registering the User

When the Genesys Softphone first starts, it reads the user's information from the SIPEndpoint.cfg file, and automatically registers the user.

To verify that the user is registered:

• After starting the Genesys Softphone, right-click on the softphone icon from the Icon Tray. The notification area shows that the Softphone is active and ready to take calls.
  
  file:Sp_active.png
  
  

To unregister the user:

• Right-click on the softphone icon, and click Unregister
  
  file:Sp_register.png
  
  

To register the user:

• Right-click on the softphone icon, and click Register.

Selecting the Input and Output Devices

The Genesys Softphone configures the input and output devices during start-up when it reads the list of devices from the SipEndpoint.config file. However, if required, the softphone user can change the brand of device used while the Genesys Softphone is running.

To select an input or output device:

1. Right-click on the softphone icon, and click Settings. The Genesys Softphone Settings window displays.
   
   file:Sp_settings.png
2. Select the appropriate microphone from the Input Device drop-down list.
3. Select the appropriate speaker from the Output Device drop-down list.

Viewing the Softphone Users and Status

Each Genesys Softphone instance can have up to six SIP user accounts configured.

To view the number of users configured and their statuses:

1. Right-click the softphone icon, and click Open. The Genesys Softphone window displays.
   
   file:Sp_userstatus.png

Muting the Microphone

To mute the input device:

1. Right-click on the softphone icon, and click either Settings or Open. The Genesys Softphone window displays.
2. Click the microphone icon to mute and unmute the input device.
Important
The mute microphone icon is visible only when the Genesys Softphone is in an active session.