This page was last edited on May 1, 2018, at 19:56.
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Starting with release 8.1.102.81, Genesys SIP Server can operate with the RedSky E911 Manager system, the provider of emergency (911) calls in the VoIP environment. Workspace SIP Endpoint version 8.5.113.02 or later must be used for this integration.
SIP Server was tested with the following RedSky components:
All communication transport protocols are supported: UDP, TCP, or TLS.
For this integration, you configure:
Configure the following DN configuration objects under the SIP Server switch:
The SIP Server Application must contain the following configuration options in the TServer section:
On the RedSky side, configure the following components:
RedSky E911 Manager subscribes to SIP Server for endpoint state notifications. It discovers a physical location of a DN based on its IP address and, if possible, its MAC address, then assigns the Emergency Location Identification Number (ELIN) to each endpoint. When E911 Manager receives an emergency call initial INVITE message, it redirects it providing the ELIN of the calling endpoint. The RedSky Emergency Gateway receives the redirected INVITE and sends the voice call to the public-safety answering point (PSAP) agency.
For the SIP Server and RedSky solution to work correctly, the following conditions must be met: