The main SDK package included with Genesys Universal SDK is the Platform SDK.
Other Genesys Products with Customization or Integration Capabilities
Here are some additional Genesys products that allow customization or integration in custom developments:
- Interaction Workspace (and the embedded Enterprise SDK)
- eServices Web API Client
- Universal Contact Server (UCS) Context Services
- Genesys Enterprise Knowledge Management
- Gplus Adapters
- Genesys Voice Platform (GVP)
- Workforce Management 7.6 WFM Integration API
- Genesys Desktop
ImportantRefer to product documentation for more details about these products.
This page was last edited on October 21, 2019, at 09:35.