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voice-reasons-table

Section: statserver
Default Value: no
Valid Values: yes, no
Changes Take Effect: Immediately upon notification


Specifies whether Stat Server stores the reasons for agents to change or continue Ready and NotReady states and AfterCallWork work mode. If this option is set to yes, Stat Server writes the reasons records directly to the VOICE_REASONS table in the Stat Server database. Refer to the The VOICE_REASONS Table in the Stat Server Deployment Guide for more information.

login-table

Section: statserver
Default Value: off
Valid Values: on, off
Changes Take Effect: Immediately upon notification


Specifies whether Stat Server writes records about login and logout TEvents directly to the LOGIN table in the Stat Server database. Refer to the The LOGIN Table in the Stat Server Deployment Guide for more information.

This option was previously named LoginTable.

qinfo-table

Section: statserver
Default Value: off
Valid Values: on, off
Changes Take Effect: Immediately upon notification


Specifies whether Stat Server writes records about queue statuses directly to the QINFO table in the Stat Server database. Refer to the The QINFO Table in the Stat Server Deployment Guide for more information.

This option was previously named QInfoTable.

status-table

Section: statserver
Default Value: off
Valid Values: on, off
Changes Take Effect: Immediately


Specifies whether Stat Server writes records about agent statuses directly to the STATUS table in the Stat Server database. Refer to the The STATUS Table in the Stat Server Deployment Guide for more information.

This option was previously named StatusTable.

Physical Data Models for Stat Server Tables

This topic applies to Stat Server applications that operate in regular mode only.

In addition to the information on this page, there is also information on the following:

Stat Server stores data if the status-table, qinfo-table, login-table, and/or voice-reasons-table configuration options are enabled.

Stat Server stores status data about places and agents in the STATUS table and data about queues in the QINFO table. Stat Server also maintains information about agent login and logout events in its LOGIN table. These tables are independent and do not reference each other. Genesys Info Mart and custom reporting use these tables.

The VOICE_REASONS table stores hardware and software reasons for agents to change or continue the Ready and NotReady states and the AfterCallWork work mode, when handling voice interactions. Genesys Info Mart uses this table and makes this data available for custom reporting.

DBID refers to the database identifier that the Configuration Layer assigns to an object when an enterprise is configured.

Important
Stat Server, while functioning in backup mode, does not write data to its database, even if configured to do so. This enables the primary or backup Stat Server, while functioning as the primary application, to store data to the same database.

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This page was last modified on November 3, 2016, at 04:46.