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Workforce Management API Release Notes

Release Date Release Type Restrictions
05/08/19 General

Workforce Management API is platform-independent software. You can deploy the installation package on any operating system that Workforce Management API supports.

Helpful Links

Releases Info

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

Resolved Issues

This release contains the following resolved issues:

WFM Data Importer no longer imposes a limitation on the number of contracts that can be assigned to a single shift. Previously, Data Importer allowed no more than 10 contract assignments to a shift. (WFM-32219)

In the Data Importer tool, a new CSV template parameter useShiftTime can be used to set the value Use Shift Time in the Availability Time column. To set the value for Use Shift Time, enter 1 in the CSV template. (WFM-32068, WFM-29572)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on May 8, 2019, at 20:20.
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