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8.5.214.01

Workforce Management API Release Notes

Release Date Release Type Restrictions
05/08/19 General

Workforce Management API is platform-independent software. You can deploy the installation package on any operating system that Workforce Management API supports.

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Releases Info


Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:



Resolved Issues

This release contains the following resolved issues:


WFM Data Importer no longer imposes a limitation on the number of contracts that can be assigned to a single shift. Previously, Data Importer allowed no more than 10 contract assignments to a shift. (WFM-32219)


In the Data Importer tool, a new CSV template parameter useShiftTime can be used to set the value Use Shift Time in the Availability Time column. To set the value for Use Shift Time, enter 1 in the CSV template. (WFM-32068, WFM-29572)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.214.01.

This page was last modified on May 8, 2019, at 13:20.

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