8.5.205.04

Workforce Management API Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
12/22/16	General		Platform Independent

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Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

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Workforce Management

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

• An external tool that provides an implementation of additional, specific trading rules, enabling multiple days off trading. (WFM-26300)
• A bulk upload command line tool enabling importing of Contract, Shift, and Rotating Pattern data. (WFM-26296, WFM-26297)
  
  

These tools are available in the WFM API 8.5.205.04 Installation Package (IP). See also Upgrade Notes.

Resolved Issues

There are no resolved issues in this release.

Upgrade Notes

Use the following procedure to start the TradeModule tool as a Windows service:

• Run service.bat with the command line parameters, as described in Tools\TradeModule\TradeModule.pdf in the WFM API 8.5.205.04 IP, but with the following modifications:

1. Change PR_JVM=auto to full path of jvm.dll.

   For example, set PR_JVM=C:\Program Files\Java\jdk1.8.0_77\jre\bin\server\jvm.dll

2. Add line set ARGS=before “:collectargs” line
3. Change set ARGS=%ARGS% %1 to set ARGS=%ARGS%#%1
4. Change set PR_STARTPARAMS=start %ARGS% to set PR_STARTPARAMS=start%ARGS% (no space between start and %ARGS%)