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Universal Contact Server Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
03/26/19 General X X X X

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What's New

This release contains the following new features and enhancements:

  • Support for the following operating systems and databases is introduced:
    • CentOS Linux 7.x (ESR-14190)
    • Oracle Linux 7.x with Unbreakable Enterprise Kernel (UEK) v4 (ESR-14252)
    • Oracle 11g database (ESR-14243)
    See the eServices page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all operating systems and databases.
  • The HikariCP connection pool has replaced the previously used BoneCP connection pool. This change fixes some scenarios where the TotalLeased and TotalCreatedConnections metrics were previously created with negative values. (ESR-14179)
  • Support for TLS connection to Postgres—UCS now transparently supports a TLS connection to Postgres. If required, it is possible to provide specific SSL options to the Postgres driver (details at the vendor site) by adding them in the [settings] section of the DAP.

Resolved Issues

This release contains the following resolved issues:

The timer that is triggered when memory reaches the high threshold is now correctly reset when the associated timer has elapsed. Previously, a first memory spike started the timer, which was then never reset, so the occurrence of a second memory spike, even a long time later, wrongly displayed a memory overhead. (ESR-14315)

The following scenario is now fixed:

  1. UCS was started for the first time and created the SRL index.
  2. It was then killed, less than 1 minute after it started, instead of being stopped properly via SCS and the index was not properly flushed to the disk. (If this senario arose later than 1 minute after the startup, UCS would have auto-committed the index.)
  3. When UCS was restarted, it failed to open the index due to index corruption.


UCS now sets LOAD_BALANCE at the correct position in the Oracle RAC database connection URL, as in the following example:



SQL migration scripts from 8.5.1 to 8.5.2 now correctly set the latest UCS 8.5.2 version. Previously, they inserted in error the latest UCS 8.5.3 version. (ESR-14158)

Upgrade Notes

No special procedure is required to upgrade to release 8.5.300.16.

This page was last edited on May 14, 2019, at 12:40.
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