8.5.401.02
Universal Contact Server Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Mac | Solaris | Windows |
|---|---|---|---|---|---|---|---|
| 07/17/25 | Update | X | X |
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What's New
This release contains the following new features and enhancements:
- Universal Contact Server now uses the Microsoft JDBC driver for SQL Server version 12.6. This version of the Microsoft JDBC driver enables a secure connection by default; therefore, UCS requires either explicit configuration of the certificate truststore or explicit disabling of secure connection for the JDBC driver. Refer to the Upgrade notes below for further explanations. (ESR-16789, ESR-16789)
- UCS now supports MS SQL Server 2022. (ESR-16822, ESR-16752)
- UCS now supports OpenJDK 21. (ESR-16826)
- UCS now supports TLS 1.3 for connections between Genesys components. (ESR-16824)
- UCS third-party Spring library has been updated to version 6.2 (ESR-16821)
- Third-party libraries have been updated with the latest versions in accordance with our security policies and best practices. (ESR-16836)
Resolved Issues
This release contains the following resolved issues:
Now, Context Service API correctly creates new extensions and identification keys when UCS is running with MS SQL Server. The previous version was incorrectly checking for the presence of a cview table. (ESR-16785)
Now, UCS correctly creates and updates the local index (for full-text search) for outbound chat interactions. Previously, it worked incorrectly. (ESR-16848, ESR-16854)
Upgrade Notes
If UCS is configured to use MS SQL Server, UCS DBAP (Database Access Point) must now be configured with the following in the section [settings]:
- If no secure connection to MS SQL Server is required, configure:
- encrypt=false
- If secure connection to MS SQL Server is required, configure:
- encrypt=true
- trustStore=<Path to trust store>
- trustStorePassword=<trust store password>
For a detailed description of all available MSSQL Server options, please see: Understanding encryption support - JDBC Driver for SQL Server.