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Known Issues and Recommendations

The Known Issues and Recommendations section is a cumulative list for all 9.0.x releases of Genesys Skills Management. This section provides the latest information on known issues and recommendations associated with this product. It includes information on when individual items were found and, if applicable, corrected. The Resolved Issues section for each release describes the corrections and may list additional issues that were corrected without first being documented as Known Issues.


See also Internationalization Issues.



In Training Manager, the maxItemsInObjectGraph parameter for the manyItemsWithIdsTeleopti behavior is missing in the TrainingManagerexe.config file. This causes an error when large data sets are returned from Teleopti WFM.

This issue occurred in version 9.0.103.

Workaround: Add the following code manually in the TrainingManagerexe.config file while upgrading to version 9.0.103.

<behavior name="manyItemsWithIdsTeleopti">
<dataContractSerializer maxItemsInObjectGraph="128000000"/>
</behavior>

Upgrading the Secure Token Service (STS) can cause a configuration issue with Microsoft.IdentityModel and you will receive the following error message. This issue occurs only in the version 9.0.104.00.

HTTP Error 500.19 "The configuration section 'microsoft.identityModel' cannot be read because it is missing a section declaration"

Workaround: If you receive the configuration error message, add the following code between the <configuration> and <appSettings> part of the STS web config. file:

<configSections>
<section name="microsoft.identityModel" type="Microsoft.IdentityModel.Configuration.MicrosoftIdentityModelSection, Microsoft.IdentityModel, Version=3.5.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" />
</configSections>

A 230 second time out occurs if the product is installed as an Azure web app. This affects the Schedule Booking functionality in Portal/TrainingPlannerPortal.


Wall Chart: Overnight business hours entries are not displayed. If your business hours are set to start in the evening and end the next day (for example, 2200 – 0600) then any entries after midnight but before the end of the business hours will not be shown in the business hours view. This is due to a limitation of the 3rd party control that is used to render the wall chart and will be remedied when a fixed version of the control is released.


Performance DNA and Training Manager need to be licensed in separate locations – as in previous versions. The licensing will be merged in a future release of the product.


Calculate data with no Min/Max causes "! An unexpected error has occurred" message to appear. When initially upgrading the system you should go through each calculated component and ensure that each one had a min and max value specified.


If you are upgrading from a version prior to 9.0, there may be items left behind after the upgrade that can be safely removed. See the main product documentation for details.



Internationalization Issues

Information in this section is included for international customers. Release numbers in the Found In and Fixed In fields refer to the English (US) release of Genesys Skills Management unless otherwise noted in the issue description.


Language pack doesn't update resource files that others have modified more recently. If you run a language pack, but the application being updated has files which were modified more recently then the language pack, the files will not be applied to the release.


This page was last edited on August 20, 2019, at 11:36.

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