9.0.106.00
Genesys Skills Management Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 12/04/19 | Update | X |
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What's New
This release contains the following new features and enhancements:
Genesys Performance DNA
- The functionality that allows integration with Exchange Server has been enhanced to add impersonation when it connects to the Exchange service. Previously, users did not have adequate permission to impersonate.
- Genesys Performance DNA now prevents unauthorized access to back-end services by securing them using JSON Web Token (JWT).
- Genesys Performance DNA Installer now uses a secure method of storing the JWT secret. The JWT secret is encrypted in all configuration files from the .msi and .exe installers. The installer generates a new JWT secret and places it in all the Genesys Performance DNA configuration files.
- Users can now assign or recommend learning items when combined feedback is completed.
Genesys Training Manager
- Users can now move between the portal Trainer and portal Manager roles.
- Genesys Training Manager users who are connected to Teleopti Workforce Management can now schedule scenarios similar to those scheduled by Genesys Workforce Management users.
- Genesys Training Manager now prevents unauthorized access to back-end services by securing them using JWT.
- In Genesys Training Manager, Workforce Management credentials are now used to generate a JWT to avoid logging in twice.
Resolved Issues
This release contains the following resolved issues:
Genesys Performance DNA
While accessing a Update Routing Skills or Skills Route menu item, a proper message is now displayed asking the user to configure the widgets on Azure cloud. Previously, an error message was incorrectly shown.
Genesys Training Manager
When a user switches roles, and then hovers over a training event booked by someone who is now a manager, the Organizer's name will be shown as "null".
Genesys Training Manager Portal Trainers and Managers can now switch roles without issues.
Session are not available when Managers are defined as having a day off. Previously, sessions were available, even when Managers were unavailable, causing an error to display when clicking Populate Meetings.