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Genesys Skills Management Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
10/19/20 Hot Fix X

Helpful Links

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

Genesys Performance DNA

KPI import no longer fails if the cells in the spreadsheet contain empty (not blank) strings.

Genesys Performance DNA now successfully imports users from Genesys WFM using OrgData in scenarios where an agent is not in a team. Previously in such scenarios, OrgData failed to import because, when an agent is not in a team, the agent name is imported as <None>.

Genesys Performance DNA now correctly uploads files using the data uploader for KPI. Previously, DLLs were sometimes missed.

The KPI import tool now uses the selected sheet. Previously, KPI import always used the first sheet even if another sheet was selected.

DataLoader calls to APIs no longer fail. Previously, DataLoader calls to APIs failed because a helper library added the bearer token regardless of the calls.

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on October 19, 2020, at 16:25.
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