Jump to: navigation, search

Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
03/01/19 General X

Helpful Links

What's New

This release contains the following new features and enhancements:

Genesys Performance DNA

  • Aliases can now be added to Base Data Definitions. The Alias functionality simplifies loading the KPI data.
  • The number of users with Base Data for a certain time period can now be retrieved using a query.
  • The KPI Uploader functionality now supports configuring multiple file uploads and multiple scheduled runs on a single day.
  • Overtime can now be made uninterruptible when connecting to Teleopti WFM.

Resolved Issues

This release contains the following resolved issues:

Genesys Performance DNA

  • The Default widgets were updated to include some of the recently added functionalities by default to enable customers to adopt common practices.
  • A Disabled Tenant cannot access the PDNA application now.
  • The minimum required version of the Microsoft .Net framework for running PDNA is now 4.7.2. Upgrading to a newer version of .Net allows future development to use newer language features.
  • An issue with the default (smaller) font size across PDNA is resolved now.
  • The font size on some Portal pages have been modified to be consistent with the rest of the application.
  • Exchange meeting rooms (associated with meetings) are now available immediately for re-booking when the meeting to which it was associated was deleted.
  • TLS 1.2 is now the default protocol for Azure installations.
  • The OrgData import feature now supports importing Application Logon Name when connecting to Teleopti WFM.
  • Changed the way that SAML authentication handles thumbprints such that it is more permissive in the format of SAML requests that it accepts.
  • A new database function, HTML cleaner (often used in reports) is now included as a standard part of the installation.
  • The installer no longer displays overlapping text in Genesys Installer splash screens.
  • Fixed an issue which occurred when manual searches were automatically published resulting in users being incorrectly removed from the scheduled session.
  • Installation no longer fails when run against pre-created but empty databases.
  • All menu items are now visible on the Portal.
  • Fixed an issue on legacy Genesys WFM in which Red Flags were appearing when exceptions exist.
  • Scores are now correctly displayed against the master strand instead of sub-strands.
  • Trainers are no longer displayed as Unknown when they are also an attendee.
  • OrgData validation no longer displays a server error during validation.
  • Fixed an issue on SkillsManagerWS having hard coded tenants.

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on March 4, 2019, at 10:35.
Comments or questions about this documentation? Contact us for support!