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Known Issues and Recommendations

Genesys Knowledge Center Plug-in for Workspace Desktop Edition

The Known Issues and Recommendations section is a cumulative list for all 8.5.x releases of Genesys Knowledge Center Plug-in for Workspace Desktop Edition. This section provides the latest information on known issues and recommendations associated with this product. It includes information on when individual items were found and, if applicable, corrected. The Resolved Issues section for each release describes the corrections and may list additional issues that were corrected without first being documented as Known Issues.


See also Internationalization Issues.



If WDE has been deployed using "ClickOnce", the plugin will be installed into the wrong place. To fix this issue:

  • From <WDE installation folder> cut files Genesyslab.Desktop.Modules.Knowledge.dll, Genesyslab.Desktop.Modules.Knowledge.dll, Genesyslab.Desktop.Modules.Knowledge.pdb, Newtonsoft.Json.dll, RestSharp.dll, and System.Net.Http.Formatting.dll. Paste them into <WDE installation folder>\InteractionWorkspace.
  • From <WDE installation folder>\Languages cut Genesyslab.Desktop.Modules.Knowledge.en-US.xml file and paste into <WDE installation folder>\InteractionWorkspace\Languages.

Restart your WDE client and upload updates. The plugin should now be available.

ID: GK-3526 Found In: 8.5.300.01 Fixed In: 

Currently the CMS HTML editor has stopped inserting line breaks after each list-related html tag. The break was treated as extra bullets in the embedded WDE html editor. To fix this issue, documents with this list problem should be opened and saved in CMS.

ID: GK-3442 Found In: 8.5.300.01 Fixed In: 8.5.300.07


Internationalization Issues

Information in this section is included for international customers.


There are no internationalization issues for this product.


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This page was last modified on April 14, 2017, at 06:50.