8.5.302.05

Genesys Knowledge Center Plug-in for Workspace Desktop Edition Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
12/22/16	General					X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Genesys Knowledge Center

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

• Knowledge Center Plugin has better integration with the Genesys Widgets by automatically retrieving context on customer conversations in chat during a deflection attempt. This functionality is supported in Genesys Widgets 8.5.004.17 and later versions.
  Note: Default values of language attached data key are different in Genesys Widgets and Knowledge Center plugin for Workspace. This is done to prevent overwriting the "Language" key value that might be set by eServices. Align these values according to your environment setup.

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release 8.5.302.05.