8.5.200.08

Genesys Knowledge Center Plug-in for Workspace Desktop Edition Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
03/11/16	General					X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Genesys Knowledge Center

Genesys Products

List of Release Notes

Video Demonstrations

• New Features of the Genesys Knowledge Center Plugin for Workspace Desktop Edition (part 1)
• New Features of the Genesys Knowledge Center Plugin for Workspace Desktop Edition (part 2)
• New Features of the Genesys Knowledge Center Plugin for Workspace Desktop Edition (part 3)

What's New

This release contains the following new features and enhancements:

• My Documents: Agents now have the ability to view the documents that they have authored.
• Favorites: Agents now have the option to Favorite the content that they use frequently.
• Feedback comments: When viewing content, customers and agents can now provide feedback on that content through commenting.
• 5-star ratings: When viewing content, customers and agents can now provide feedback on that content using a 5-star rating.
• Federated Search: When customers and agents execute a search, the system now searches across all knowledge bases. Customers and agents are no longer required to execute the same search multiple times for different knowledge bases.
• User Interface Update: There are now tabs for for Ask, Browse, History on the Workspace plugin.
• Access Controls for Agent Authoring: A configurable option now enables or disables agent permissions around authoring drafts on new content.

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release 8.5.200.08.