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8.5.200.11

Genesys Knowledge Center Plug-in for Workspace Desktop Edition Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
04/29/16 Hot Fix X

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What's New

This release contains the following new features and enhancements:

  • The Knowledge Center plugin now automatically pre-selects the search language to the language specified in the value of the "gkc.language" key found in the attached data of the interaction. If the language is not set, it selects the last language the agent used.
  • When searching the Knowledge Base, documents in the returned results window now indicate whether they have been recently created or updated.



Resolved Issues

This release contains the following resolved issues:


This release corrects an issue where the Copy Content button would sometimes disappear from the opened knowledge document. (GK-3062)


The Knowledge Center plugin now notifies the user if it cannot contact the Knowledge Center Server. (GK-3061)


This release corrects an issue where the Response tab would wrongly display the Knowledge tab information during an interaction. (GK-2377)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.200.11.

This page was last edited on April 29, 2016, at 19:45.

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