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Genesys Knowledge Center Plug-in for Workspace Desktop Edition Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
03/11/16 General X

Helpful Links

Video Demonstrations

What's New

This release contains the following new features and enhancements:

  • My Documents: Agents now have the ability to view the documents that they have authored.
  • Favorites: Agents now have the option to Favorite the content that they use frequently.
  • Feedback comments: When viewing content, customers and agents can now provide feedback on that content through commenting.
  • 5-star ratings: When viewing content, customers and agents can now provide feedback on that content using a 5-star rating.
  • Federated Search: When customers and agents execute a search, the system now searches across all knowledge bases. Customers and agents are no longer required to execute the same search multiple times for different knowledge bases.
  • User Interface Update: There are now tabs for for Ask, Browse, History on the Workspace plugin.
  • Access Controls for Agent Authoring: A configurable option now enables or disables agent permissions around authoring drafts on new content.

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on March 11, 2016, at 22:40.


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