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Genesys Knowledge Center Plugin for Workspace Desktop Edition Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
08/28/15 General X

Helpful Links

What's New

  • Workspace Desktop Plugin localization for French, German, Portuguese, and Spanish
  • Plugin enables agents to:
    • work with knowledge bases in multiple languages
    • view attachments within found answers
    • post comments to documents that don't match their questions, allowing documents to be improved
  • Added browsing capability, allowing navigation through the content of knowledge bases
  • Added support for formatted content in the documents
  • Multiple minor improvements to interfaces around the agent experience for the Workspace Desktop integration

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on August 29, 2015, at 00:05.
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