Genesys Driver for use with Apple Business Chat via Hub Release Notes
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This release contains the following new features and enhancements:
- Support for the Windows 2016 operating system. See the eServices page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems.
- Support for rich links in structured messages.
This release contains the following resolved issues:
The driver now ignores empty alert messages that are sent by Chat Server. Previously, the driver processed these messages and treated them as error messages. (MSGA-1267)
The driver now sends a notification to the agent if the customer closed the conversation. (MSGA-1135)
The driver now correctly reconnects to Genesys Hub if the connection is dropped. (MSGA-1134)
No special procedure is required to upgrade to release 9.0.002.05.