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9.0.002.05

Genesys Driver for use with Apple Business Chat via Hub Release Notes



Genesys Driver for use with Apple Business Chat via Hub is part of 9.x starting in 9.0.000.24.
Release Date Release Type Restrictions AIX Linux Solaris Windows
12/11/18 Update X X


Helpful Links


What's New

This release contains the following new features and enhancements:

  • Support for rich links in structured messages.


Resolved Issues

This release contains the following resolved issues:


The driver now ignores empty alert messages that are sent by Chat Server. Previously, the driver processed these messages and treated them as error messages. (MSGA-1267)


The driver now sends a notification to the agent if the customer closed the conversation. (MSGA-1135)


The driver now correctly reconnects to Genesys Hub if the connection is dropped. (MSGA-1134)




Upgrade Notes

No special procedure is required to upgrade to release 9.0.002.05.

This page was last edited on September 24, 2019, at 17:54.
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