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Known Issues and Recommendations

Apple Business Chat Plug-in for Workspace Desktop Edition

The Known Issues and Recommendations section is a cumulative list for all 9.0.x releases of Apple Business Chat Plug-in for Workspace Desktop Edition. This section provides the latest information on known issues and recommendations associated with this product. It includes information on when individual items were found and, if applicable, corrected. The Resolved Issues section for each release describes the corrections and may list additional issues that were corrected without first being documented as Known Issues.

See also Internationalization Issues.

The plugin lists historical interactions by order of ThreadId, which might cause some previous interactions to appear out of chronological order.

ID: MSGA-1748 Found In: Fixed In:

The plugin displays an error message if an agent closes an interaction before the interaction history appears in the transcript.

ID: MSGA-1566 Found In: Fixed In:

The chat session ends if an agent transfers an interaction to a queue.

ID: MSGA-1508 Found In: Fixed In:

Internationalization Issues

Information in this section is included for international customers. Release numbers in the Found In and Fixed In fields refer to the English (US) release of Apple Business Chat Plug-in for Workspace Desktop Edition unless otherwise noted in the issue description.

There are no internationalization issues for this product.

This page was last edited on February 21, 2019, at 23:09.
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