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9.0.005.47

Genesys Co-browse Plug-in for Workspace Desktop Edition is part of 9.x starting in 9.0.000.06.

Genesys Co-browse Plug-in for Workspace Desktop Edition Release Notes

Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
01/14/21 Hot Fix X


Helpful Links


What's New

This release contains the following new features and enhancements:

  • CefSharp (Chromium Embedded Framework) is now updated to the newest stable version 86.0.241.0.



Resolved Issues

This release contains the following resolved issues:


Co-browse sessions are no longer counted twice in interaction data. (CB-7542)


An issue no longer occurs with getting the reporting data from a transferred voice interaction. Previously, base voice interaction data was not compatible with transferred interaction data. (CB-7532)


Genesys Co-browse Plug-in for Workspace Desktop Edition is now compatible to generate GCXI Co-browse reports against multi-site voice interactions. (CB-7433)




Upgrade Notes

Uninstalling Co-browse Plug-in for Workspace Desktop Edition (WDE) 9.0.005.44 inappropriately removes Genesyslab.Platform.Voice.Protocols.dll from Workspace Desktop Edition. To resolve this issue, you must back up Genesyslab.Platform.Voice.Protocols.dll before uninstalling Co-browse Plug-in for WDE 9.0.005.44.

  1. Save a copy of Genesyslab.Platform.Voice.Protocols.dll from Workspace Desktop Edition.
  2. Uninstall Co-browse Plug-in for WDE 9.0.005.44.
  3. Copy the saved Genesyslab.Platform.Voice.Protocols.dll back to the Workspace Desktop Edition location.
  4. Install Co-browse Plug-in for WDE 9.0.005.47.
This page was last edited on January 14, 2021, at 16:45.
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