8.5.218.01

Workforce Management Daemon Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
10/04/21	Update						X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

• As of 01/04/22, Workforce Management supports dual-role assignments (Agent and Supervisor) for a single agent account. For more information about this feature and configuration details, see Managing Dual-Role Users. (WFM-35011)

  Important

  This feature requires WFM Server 8.5.219.01

Resolved Issues

This release contains the following resolved issues:

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The Apache library is now updated to address security vulnerabilities. (WFM-34240)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.218.01.