High Availability and Disaster Recovery for the Genesys SMS Aggregation Service
This document explains the High Availability and Disaster Recovery features of the Genesys SMS Aggregation service. The terms High Availability and Disaster Recovery are often used interchangeably and therefore it's important to first define them:
- High Availability (HA)—HA minimizes service outages from a single datacenter by ensuring that all components are deployed using redundant and/or fault-tolerant components.
- Disaster Recovery (DR)—DR is the ability to provide service in a major event which causes a complete outage at a datacenter.
Hereinafter we will use the abbreviations HA and DR.
This document details the design approaches use to provide these two features.
The SMS Aggregation service runs in the two Data Centers (DCs). The service is setup in an active/active configuration.