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Product License Coverage

Genesys has over 100 product licenses, not all of which can be measured and tracked by LRM. LRM focuses primarily on the most common licenses that are used in production systems. Laboratory and demonstration system licenses are not tracked.

The Product License Coverage table lists the licenses that are measured and tracked in License Reporting Manager.

Product License Coverage

Product category

Product

Releases

Measurement

Condition/Limitation

Base platform Genesys CIM Platform-MS 7.6+ Concurrent and Enabled Seats
Base platform Genesys CIM Platform-SS 7.6+ Concurrent and Enabled Seats
Base platform HA-CIM 7.6+ Concurrent and Enabled Seats
Desktops and Gplus Adapters Computer-telephony integration (CTI) 7.6+ Concurrent and Enabled Seats Restricted to existing customers
Desktops and Gplus Adapters Genesys Agent Desktop 7.6.3+ Concurrent and Enabled Seats
Desktops and Gplus Adapters Genesys Supervisor Desktop 7.6.3+ Concurrent and Enabled Seats
Desktops and Gplus Adapters Interaction Workspace 8.1+ Concurrent and Enabled Seats
Multi-channel Genesys E-Mail 7.6+ Concurrent and Enabled Seats
Multi-Channel Genesys Social Media 7.6+ Concurrent and Enabled Seats
Multi-channel Genesys Web Media 7.6+ Concurrent and Enabled Seats
Multi-channel SIP Voicemail 8.1 Concurrent and Enabled Seats
Multi-channel Third-party work items 7.6+ Concurrent and Enabled Seats
Outbound Contact Genesys Outbound Contact - MS 7.6+ Concurrent and Enabled Seats
Reporting Genesys Info Mart 7.6+ Concurrent and Enabled Seats
Reporting Genesys Interactive Insights (GI2) 7.6+ Concurrent and Enabled Seats
Routing Agent Connector 7.6+ Concurrent and Enabled Seats
Routing Genesys Inbound Voice 7.6+ Concurrent and Enabled Seats
Routing Genesys Network Voice 7.6+ Concurrent and Enabled Seats
Routing IVR Connector 7.6+ Concurrent and Enabled Seats
Routing SIP Server 7.6+ Concurrent and Enabled Seats
Routing Skills Based Routing 7.6+ Concurrent and Enabled Seats Restricted to existing customers
Voice Portal Call Qualification Parking 8.1.6+ Concurrent ports
Voice Portal GVP ASR Ports 8.1.6+ Concurrent ports
Voice Portal GVP TTS Ports 8.1.6+ Concurrent ports
Voice Portal GVP Ports 8.1.6+ Concurrent ports
Workforce Management Genesys Workforce Management 7.6+ Concurrent and Enabled Seats
Workforce Management QM - Call Recording 8.1+ Concurrent and Enabled Seats

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This page was last modified on 30 July 2014, at 12:06.