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intelligent Workload Distribution

intelligent Workload Distribution

iWD Data Mart Reference Guide
IWD Overview
New In The 8.1 Release
IWD Reporting
IWD Statistics
IWD Task Attributes
IWD Data Mart Schema
Fact Tables
Core Fact Tables
TASK_FACT Tables
TASK_WORK_FACT Tables
TASK_EVENT_FACT Tables
Aggregate Tables
TASK_AGE_FACT Aggregate
TASK_AGENT_FACT Aggregate
TASK_CLASSIF_FACT Aggregate
TASK_CAPT_FACT Aggregate
TASK_QUEUE_FACT Aggregate
iWD Dimension Tables
AGE Dimension
AGENT Dimension
BUSINESS_VALUE Dimension
CAPTURE_POINT Dimension
CATEGORY Dimension
CUSTOM_DIM Dimension
CUSTOMER Dimension
CUSTOMER_SEGMENT Dimension
DATE_TIME Dimension
DEPARTMENT Dimension
DISTRIBUTION_POINT Dimension
EVENT_DATE Dimension
EVENT_TIME Dimension
MEDIA_CHANNEL Dimension
METRIC Dimension
PRIORITY Dimension
PROCESS Dimension
PRODUCT Dimension
QUEUE Dimension
QUEUE_TARGET Dimension
RESULT_CODE Dimension
SKILL Dimension
SOLUTION Dimension
SOURCE_PROCESS Dimension
SOURCE_TENANT Dimension
STATUS Dimension
TASK_EVENT_TYPE Dimension
TENANT Dimension
TIMEZONE Dimension
iWD System Tables
ETL_AUDIT System
ETL_CUSTOM_MAP System
iWD Views
Bus Matrices
IWD ETL Jobs
Using the Kettle ETL Tool
Customizing IWD
Composition of IWD Statistics and Aggregates
Activating IWD Aggregate Plugins
Customization Example

Other guides

iWD Overview
iWD and GRS
Task Management using Global Task List
IWD Log Events
Working with the iWD Business Process in IRD
Best Practice Overview
Task Attributes and Interaction Properties

8.1.0

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This page was last edited on August 13, 2013, at 11:17.

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