New and updated configuration options and API operations

After migrating your Web Services and Applications deployment, review the list of added or updated configuration and API options to decide if you want to maintain the default state of the options or modify them to match your deployment requirements.

Web Services and Applications deployment update

Web Services and Applications version 8.5.201.41 introduces an important update to the serverSettings section of the application.yaml file. The updateOnStartup section is introduced. This update changes the previous behavior where settings were automatically updated on startup. To ensure that your deployment's configuration settings are automatically updated on startup, change the updateOnStartup settings on each Web Services and Applications node as follows:

updateOnStartup:
        statistics: true
        opsCredentials: true
        features: true

For more information, see Server settings.

Workspace Web Edition configuration option updates

The following configuration options have been added or updated in Web Services and Applications version 8.5.202.XX:

• privilege.teamlead.can-monitor-routing-point
• teamlead.monitorable-routing-points
• voice.caller-id.key-name

The following configuration options have been added or updated in Web Services and Applications version 8.5.202.23:

• permissions-agent-group-exclude
• permissions-agent-group-restrict
• privilege-SRL-can-quick-search
• service-client-api-block-markdone-timeout
• statistics-gadget-statistics
• statistics-gadget-statistics-max-size

The following configuration options have been added or updated in Web Services and Applications version 8.5.202.04:

• privilege.voice.can-answer-call
• voice.use-caller-id-display-name
• privilege.mychannels.pending-state.can-use
• email.inline-forward-header
• email.inline-forward-prefix
• email.inline-forward-queue
• email.quote-header
• privilege.email.can-inline-forward
• privilege.contact.can-inline-forward.email.from-history
• teamcommunicator.permissions.agent-group.exclude
• teamcommunicator.permissions.agent.exclude-from-agent-groups
• teamcommunicator.permissions.agent.restrict-to-agent-groups
• login.voice.nb-dn-less-phone-number-stored
• login.voice.prompt-dn-less-phone-number.enable-dynamic-dn

The following configuration options have been added or updated in Web Services and Applications version 8.5.201.92:

• privilege.outbound.push-preview.can-use
• editor.fonts
• editor.font-sizes
• editor.default-font
• editor.default-font-size

The following configuration options have been added or updated in Web Services and Applications version 8.5.201.84:

• contact.history.media-filters
• privilege.active-recording.can-pause
• privilege.active-recording.can-monitor-recording
• kpi.displayed-kpis
• voice.auto-answer.is-enabled-on-already-in-call
• voice.cancel-after-call-work-on-business-call

The following configuration options have been added or updated in Web Services and Applications version 8.5.201.76:

• email.from-addresses
• login.workmode
• agent-status.ready-workmode
• toast.window-title

The following configuration options have been added or updated in Web Services and Applications version 8.5.201.68:

• privilege.sipendpoint.can-use
• privilege.sipendpoint.can-change-microphone-volume
• privilege.sipendpoint.can-change-speaker-volume
• privilege.sipendpoint.can-mute-microphone
• privilege.sipendpoint.can-mute-speaker
• sipendpoint.uri
• sipendpoint.sip-server-address
• sipendpoint.register-interval
• sipendpoint.register-max-attempts
• sipendpoint.ping-interval
• sipendpoint.max-failed-ping
• sipendpoint.transport-protocol
• ">standard-response.field.<[Agent.]CustomFieldCode>
• voice.hold-active-call-on-make-call

The following configuration options have been added or updated in Web Services and Applications version 8.5.201.61:

• accessibility.focus-on-interaction-toast
• .focus-on-interaction-toast">accessibility.<media-type>.focus-on-interaction-toast</media-type>
• contact.history-default-time-filter-main
• contact.myhistory-default-time-filter-main
• .enable-create">contact.ucs-interaction.<media-type>.enable-create</media-type>
• privilege.contact.can-open.email.from-history
• .from-history">privilege.contact.can-open.<media-type>.from-history</media-type>
• statistics.routing-points
• privilege.email.can-decline
• login.list-available-locales
• login.store-recent-place
• views.MyWorkspaceRegion.order
• webme.useSecuredHistoryAPI
• privilege.workitem-channels.can-use
• .can-decline">privilege.<media-type>.can-decline</media-type>
• .can-mark-done">privilege.<media-type>.can-mark-done</media-type>
• .can-move-to-workbin">privilege.<media-type>.can-move-to-workbin</media-type>
• .can-one-step-transfer">privilege.<media-type>.can-one-step-transfer</media-type>
• .can-set-interaction-disposition">privilege.<media-type>.can-set-interaction-disposition</media-type>
• openmedia.workitem-channels
• .auto-answer"><media-type>.auto-answer</media-type>
• .prompt-for-done"><media-type>.prompt-for-done</media-type>
• .ringing-bell"><media-type>.ringing-bell</media-type>
• .queue">intercommunication.<media-type>.queue</media-type>
• .routing-based-actions">intercommunication.<media-type>.routing-based-actions</media-type>
• .routing-based-targets">intercommunication.<media-type>.routing-based-targets</media-type>
• .in-progress">workbin.<media-type>.in-progress</media-type>
• .in-progress.displayed-columns">workbin.<media-type>.in-progress.displayed-columns</media-type>

The following configuration options have been added or updated in Web Services and Applications version 8.5.201.50:

• accessibility.voicemail-message-change-bell
• contact.all-interactions-displayed-columns
• contact.all-interactions-quick-search-attributes
• contact.date-search-types
• contact.history-search-attributes
• privilege.contact.can-advanced-search-all-interactions
• privilege.contact.can-advanced-search-contact-history
• privilege.contact.can-advanced-search-my-history
• privilege.contact.can-filter-all-interactions
• privilege.contact.can-filter-contact-history
• privilege.contact.can-filter-my-history
• privilege.contact.can-search-all-interactions
• interaction-bar.quick-access-modes
• interaction-bar.quick-access-modes
• interaction.reject-route
• intercommunication.voice.routing-points
• login.list-available-locales
• service-client-api.accepted-web-content-origins
• service-client-api.rate-limit.service-name
• voice.enable-dtmf-tone

The following configuration options have been added or updated in Web Services and Applications version 8.5.201.41:

• teamlead.myagents.refresh-rate
• accessibility.voicemail-message-change-bell
• accessibility.visual-impairment-profile
• statistics.refresh-time
• keyboard.shortcut.interaction.next
• keyboard.shortcut.interaction.previous
• keyboard.shortcut.jump-to-last-error
• web-rtc.enable-dtmf-tone
• interaction.disposition.cache-timeout-delay
• web-rtc.identifier.x-last-digit-displayed

The following configuration options have been added or updated in Web Services and Applications version 8.5.201.29:

• system.feedback.submit-after-disconnect
• privilege.chat.can-push-url
• chat.push-url.max-records
• rebranding.company-logo
• rebranding.login.company-logo
• rebranding.about.company-logo
• rebranding.product-major-name
• rebranding.product-minor-name
• rebranding.product-version
• rebranding.company-favicon

The following configuration options have been added or updated in Web Services and Applications version 8.5.201.18:

• privilege.active-recording.can-monitor-recording
• privilege.facebook.can-use
• privilege.chat.can-click-to-dial
• contact.myhistory-quick-search-attributes
• contact.history-quick-search-attributes
• expression.team-communicator-phone-number
• teamcommunicator.voice.list-status-reachable
• voice.clear-conference-on-release

Gplus Adapters configuration option updates

The following configuration options have been added or updated in Web Services and Applications version 8.5.202.XX:

• screenpop.openmedia.on-invite
• salesforce.keep-session-alive
• salesforce.chat.transcript-custom-field-name

The following configuration options have been added or updated in Web Services and Applications version 8.5.202.23:

• screenpop.enable-for-consult

The following configuration options have been added or updated in Web Services and Applications version 8.5.202.04:

• screenpop.email.on-invite
• statistics.badge-resource
• statistics.badge-statistic

The following configuration option has been updated in Web Services and Applications version 8.5.201.92:

• screenpop.chat.on-invite

The following configuration options have been updated in Web Services and Applications version 8.5.201.84:

• login.default-view
• statistics.allow-footer-view

The following configuration option has been updated in Web Services and Applications version 8.5.201.76:

• privilege.active-recording.can-use

The following configuration options have been updated in Web Services and Applications version 8.5.201.68:

• privilege.password.can-change
• privilege.voice.can-show-hold-duration

No configuration options have been added or updated in Web Services and Applications version 8.5.201.61.

No configuration options have been added or updated in Web Services and Applications version 8.5.201.50.

The following configuration option has been added or updated in Web Services and Applications version 8.5.201.41:

• privilege.add-contact.can-use

The following configuration options have been added or updated in Web Services and Applications version 8.5.201.29:

• feedback.submit-after-disconnect
• .<salesforce%20argument>">templates.salesforce.<interaction type="">.<salesforce argument=""></salesforce></interaction>
• voice-note.key-name

The following configuration options have been added or updated in Web Services and Applications version 8.5.201.18:

• salesforce.chat.enable-object-association-tracking
• salesforce.email.include-body-in-desc
• salesforce.user-data.object-type-key

Web Services API updates

The following updates have been made in Web Services and Applications version 8.5.202.XX:

• ServiceAPI
  • Configuration
• Voice API
  • Device Resource
  • SupervisorListenIn
  • SupervisorCoach
  • SupervisorBargeIn
• Configuration Options
  • enableRPMonitoring option
  • useEmployeeIdAsAgentLoginForSIPCluster option

The following updates have been made in Web Services and Applications version 8.5.202.23:

• Contacts API
  • Get contacts

• ServiceAPI
  • Runtime

The following updates have been made in Web Services and Applications version 8.5.202.04:

• Voice API
  • StartContactCenterSession

• Chat API
  • RemoveParticipantFromConference

• Workbin API
  • WorkbinRequestStats
  • WorkbinRequestAgentStats

No updates have been made in Web Services and Applications version 8.5.201.92.

No updates have been made in Web Services and Applications version 8.5.201.84.

The following updates have been made in Web Services and Applications version 8.5.201.76:

• Chat API
  • SendNicknameUpdatedNotice
  • Transfer
  • Complete
  • Leave
  • SendToAgents
  • SendMessage

• Voice API
  • StartContactCenterSession
  • Ready

• Channels API
  • Set all channels to Ready

• Supervisor Agent State Control API
  • Ready
  • NotReady
  • DoNotDisturbOff
  • DoNotDisturbOn
  • Offline

The following updates have been made in Web Services and Applications version 8.5.201.68:

• Voice API
  • StartContactCenterSession

• Platform Configuration API

• Standard Responses API
  • RenderStandardResponse

The following updates have been made in Web Services and Applications version 8.5.201.61:

• UCS Integration with Voice API

• Digital User Events API

The following updates have been made in Web Services and Applications version 8.5.201.50:

• enableSSL option

• Channel Resource API

• Contact Resource API

The following updates have been made in Web Services and Applications version 8.5.201.41:

• Standard Responses API
  • GetStandardResponse
  • RenderStandardResponse
  • ReportStandardResponseUsage
  • GetStandardResponseFavorites
  • AddStandardResponseFavorite
  • DeleteStandardResponseFavorite
  • DeleteAllStandardResponseFavorites
  • GetDocumentStandardResponse

• Chat API
  • AddAttachment
  • GetAttachment
  • RemoveAttachment
  • UploadFile
  • DeleteFile
  • GetAgentInteractions

The following updates have been made in Web Services and Applications version 8.5.201.29:

• Workbin API
  • GetGroupWorkbinContent
  • Subscribe to Group Workbin Notifications
  • Unsubscribe from Group Workbin Notifications
  • GetWorkbins

The following updates have been made in Web Services and Applications version 8.5.201.18:

• Chat API
  • GetAgentInteractions