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Service Quality (SQ) Reporting - Default Thresholds

SUMMARY: Default values listed in the GVP User's Guide are incorrect and they should match those contained in the XML data included in the VP Reporting Server IP (installation package).

DOCUMENT: The next publication of the GVP 8.5 User's Guide will include these revisions.

CHAPTER: Chapter 3: Configuring Common Features

SECTION: Table 7: Service Quality Advisor Parameters

Update the default values of the following configuration options in Table 7:

Option Name - First Prompt Inbound Latency Threshold
Description - Specifies the maximum threshold, in milliseconds, before playing a prompt on an inbound call.
Valid Values and Syntax - Default value: 2000|95

Option Name - Cumulative Response Latency Threshold
Description - Specifies the maximum threshold, in milliseconds, before playing a prompt after customer iteraction.
Valid Values and Syntax - Default value: 2000|95

Option Name - Call Reject Latency Threshold
Description - Specifies the maximum time, in milliseconds, to determine whether the call reject latency is considered a failure because it falls below the threshold.
Valid Values and Syntax - Default value: 2000|95

Option Name - Call Answer Latency Threshold
Description - Specifies the maximum time, in milliseconds, to determine whether the call answer latency is considered a failure because it falls below the threshold.
Valid Values and Syntax - Default value: 2000|95

This page was last edited on December 23, 2020, at 11:53.
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