Call Browser Report Filter Panel
|Call Status*||Select a status from this list of radio buttons:|
Call Browser Report: In Progress, Historical.
|Query Data From*||Select a site from the drop-down list, to be the source of the report's data.|
|From Date||Select the report start date from a pop-up calendar. Your selection displays as YYYY-MM-DD.|
|To Date||Select the data end date from a pop-up calendar, or enter the end date in a text entry field. Format: YYYY-MM-DD.|
|Component Type*||Select one type from the drop-down list: Resource Manager, Media Control Platform, or Call Control Platform. This selection determines many of the choices offered below it in the filter panel.|
|Components||Click the Browse icon (a solid black folder) beneath this field, then select or clear the check box next to each item in the list of component-related items in the data field to the right. is your choice from the corresponding field.|
|IVR Profiles||Click the Browse icon (a solid black folder) beneath this field, then select or clear the check box next to each IVR profile in the list in the data field to the right.|
|Tenants||Click the Browse icon (a solid black folder) beneath this field, then select or clear the check box next to each Tenant in the list in the data field to the right.|
|DIDs||Enter a whole number (for example, 1234), a range (1234-2234), a wildcard (123*, the asterisk must be at the end of the number), or a zero-prefixed number (for example, 001234).
Note: Input is enabled only when the component type is Resource Manager (RM).
|Call Type||Select a Call Type from the drop-down list, which can include: Inbound, Outbound, Unknown.|
|Call State||Select a Call State from the drop-down list, which can include: Completed in IVR, Transferring, Transferred, Accepted.
Note: This parameter is only applicable to real-time reports.
|ID TYPE||Select a Call Type from the drop-down list, which can include: Session ID, GVP GUID, Genesys UUID.|
|Duration, Min (ms)||Enter an integer for the minimum duration of a call, in milliseconds. Calls shorter than this criterion will not appear in the report.|
|Duration, Max (ms)||Enter an integer for the maximum duration of a call, in milliseconds. Calls longer than this criterion will not appear in the report.|
|VirtualReportingTag1 and VirtualReportingTag2 are configurable parameters (vtags) in the GVP IVR Profile. Resource Manager provides the information in the Call Details Record (CDR). The name and value pair can be used as a query parameter to get the call records from the database. The maximum length for each vtag is 256 characters.|
|Remote URI||The full URI of the remote party involved in the session represented by this CDR.|
|Local URI||URI identifying the local service that was delivered.|
This page was last modified on December 18, 2014, at 10:54.