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Migrating Without Service Interruption

Follow these steps to migrate GVP without service interruption.

Notes:
  • The Resource Manager must be deployed in either active-active or active-standby HA mode for this procedure to be completed successfully.
  • Genesys recommends that you execute the steps in the following procedure during low call traffic periods only.
    1.[+] Back Up the Configuration
    2.[+] Upgrade the Reporting Servers
    3.[+] Create the Reporting Server Database
    4.[+] Upgrade the Resource Manager
    5.[+] Migrate the Resource Groups
    6.[+] Upgrade the Media Control Platforms
    7.[+] Upgrade the Call Control Platforms
Retrieved from "https://docs.genesys.com/Documentation:GVP:GVPMG:MWSI:85 (2019-09-21 16:57:15)"
This page was last modified on June 21, 2016, at 10:47.

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