Genesys Rules Authoring Tool Help
The Genesys Rules Authoring Tool (GRAT) is a browser-based application that enables you to create and edit business rules. Business rule authors use this tool to create, edit, or delete rules, and deploy them to either production or lab systems. The rules you create in the GRAT are based on rule templates that are either:
- Created by business rule developers using the Genesys Rules Development Tool (GRDT); or;
- Developed externally and imported directly into GRAT
All the functionality described here is available only to users who have the relevant permissions configured using role-based access control. Consult your system administrators if you do not have the permissions you need.
New in Release 8.5.1
Support for Conversation Manager Templates in Test Scenarios
The Test Scenario feature now supports rules based on the CM template. See Support for Test Scenarios in Conversation Manager (Best Practice/User Guide).
Test Scenario Enhancement
Test scenario results can now show details of how individual rule conditions were evaluated, enabling much more detailed debugging during rule development. See Test Scenario Enhancement (ReadMe, New in 8.5.1)
Nested Solution Business Hierarchy
If you have permission to create a new rule (Rule Package - Create) you can now add a new Rule Package at any node in the business hierarchy (a nested solution), rather than just at the first level. See Nested Solution Business Hierarchy (Best Practice/User Guide).
New in Release 8.5.001.21
Business Calendar and Timezone Enhancements
Business calendars have been enhanced to allow the timezone to be provided at rule-evaluation time. Business calendars have been enhanced to distinguish between holidays and non-working days. Timezone names are now prefixed with their UTC offset, to enable clearer sorting. The presence of an asterisk after the timezone name indicates that daylight saving operates there. See Business Calendar Enhancements (Best Practice/User Guide).
Show/Hide ID/Name in Decision Tables
You can now choose to either show or hide the ID and NAME columns in individual Decision Tables. The user interface now displays the 'hide' option on both ID and Name columns of a Decision Table body. (Previously this was displayed only for Conditions/Actions.) Click X to hide the column for any Decision Table. This preference is saved, so it will persist.
When the ID or NAME column is hidden, under Add Condition you will also see new entries—Show ID Column and/or Show Name Column—at the top of the list. These options allow you to show a previously hidden column.
Timezone names are now prefixed with their UTC offset to enable easier sorting and display in drop-down lists. For example; (UTC-5) Eastern Standard Time.
New Role Privilege
A new role privilege—Business Rule - Edit Only—allows a user to whom it is assigned to edit and save only the parameter values of a rule. No other permissions are granted with this role privilege.
New in Release 8.5.001.00
Support for Wildcards in Decision Tables
You can now use a wildcard symbol (*) in row data in a decision table (if the feature is configured by administrators). The wild card indicates that, for this row, the value for the parameter where it is used is unimportant and not to be evaluated. A wildcard selection now appears at the top of all lists, regardless of whether they are enumerations, business attributes, Configuration Server, database, and so on. In the case of numeric parameters, you must type in the wildcard value—GRAT now accepts that as a valid number field.
Conversation Manager Template
A new standard template for use with Genesys Conversation Manager is now supplied out-of-box with GRAT. The template can be found in the Examples folder in GRAT when you have installed or migrated to GRS 8.5.001. The template contains ready-made rules, rule packages, conditions, actions, facts, parameters and enumerations that enable the development of rules solutions to be speeded up, simplified and made more scalable. These elements will appear in GRAT selection lists when they have been imported into GRAT using the standard import functionality.
More information is available in the Conversation Rules Template Guide (new document).
New in Release 8.5.0
Cluster Deployment Success/Fail Notification
You can now click on the Failed/Successful status link in the Deployment History tab to view the deployment status of all nodes in the cluster. The notification shows server details and connection status, and deployment times. There is also a new Refresh button for the deployment history. See Deploying Rule Packages.
Re-ordering Decision Table rows
You can now use up and down arrows to re-order the rows in Decision Tables. In more complex rules and Decision Tables, it is possible that more than one row might evaluate as true, which means that the order in which the rows are processed is important. You can now move rows up and down to configure the order in which they are executed. You can also see an indicator at the foot of the screen showing whether the rows will be executed in bottom-up or top-down order. This order is configurable by your administrators. See Creating Decision Tables.
In the Audit Trail window, the Export Rule History button has been moved to the bottom right of the window next to the Revert button.
Screen layout improvements
Some screen layouts have been re-designed.