This page was last edited on June 1, 2016, at 17:22.
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The widgets on the Genesys Pulse dashboard display charts that provide an at-a-glance view of what is happening in your contact center. The best way to choose a widget type is to preview the widget when you add a new widget. This allows you to see which widget type best displays what you want to see in your report.
A Donut chart shows a proportional representation of the parts of a whole sample, similar to a pie chart.
The Donut widget displays either:
Depending on the reference selected in the Cycle By option, a carousel can be defined to display additional several items.
Note: The maximum value for the bar charts in KPI widgets is the maximum value of all the objects selected for the statistic in this widget or maximum value of the alert configured for this widget.
Note: The maximum value for the bar charts in List widgets is the maximum value of all the objects selected for the statistic in this widget or maximum value of the alert configured for this widget.