How do I give users permission to customize their dashboard?
Your Genesys Pulse users might want to save any changes they make to their dashboards. You can enable this by granting them the proper permissions.
Allowing users to customize Genesys Pulse dashboards
On the Configuration Manager page, under Accounts, go to Persons and find the User that you want to edit. On the Permissions tab, Add the Person object for this user. Once the Person object appears in the Permissions list, add both Read and Update permissions for this user.
Don't forget to Save the permission before closing the window.
Do this for each user you want to enable.